One Platform. One Data Model. One AI Core.

The Office24by7 Platform unifies seven pillars on a single architecture powered by the Flow-Cognition Agent (FCA). One data model, one workflow engine, one AI core — across CRM, BPA, ERP, AI, Communication, Data and Security.

Three-Layer Architecture

Foundation Layer

Custom objects, fields, workflows, approvals, security, audit, RBAC, integrations and APIs.

AI Intelligence Layer

Flow-Cognition Agent (FCA) with 13 AI modules — decisioning, prediction, generative, NLP, vision and zero-touch ops.

Business Pillars Layer

Pre-built apps for CRM, BPA, ERP, Communication, Data & Analytics, and Security.

Why It's Different

No Stitching

Unlike best-of-breed stacks (Salesforce + ServiceNow + SAP), everything shares one schema, one identity, one workflow engine.

AI by Default

Every object, workflow and report is AI-aware — no add-on licenses.

India-First

GST, e-Invoicing, ABHA, DPDP and SEBI built in. INR pricing and India data residency by default.